Terms & Conditions – Treatments


The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. The purpose of this website is to promote broad consumer understanding and knowledge of various health topics. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your doctor or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.

By booking appointments online or over the telephone you will be asked to consent to the addition of your email address to our mailing list (this is administered by MailChimp – mailchimp.com). You may opt out of this at any time by following the link at the bottom of any email received from the list. Information will be processed in accordance to our Privacy Policy and/or that of our service provider.  

As the service provided is a concierge service in the client’s home, it is the clients responsibility to provide an appropriate space and access to water as discussed at the time of consultation. For health and safety reasons, only the practitioner and client will be permitted in the room when treatments or consultations are being carried out. Any pets must be secured prior to the arrival of the practitioner.

No warranty or guarantee is made by Facetherapy NI. as to results. Results may vary from client to client and it is possible that results may not come up to expectations or goals. Any pre-treatment and aftercare advice should be followed as failure to do so may affect the outcome of your treatment.

Minimum age for any treatment is 18 years of age.

We will provide you with all of the information you might need in order to make an informed decision about your treatments or procedures. If you are unclear about any aspect of the treatment offered including but not limited to side effects, risks and benefits, then please ensure you ask questions to satisfy yourself prior to making a decision. We will require a minimum of 48 hours between consultation and treatment to allow for adequate consideration of the treatment or procedure on your part.

While treatments and consultations are provided by a qualified Nurse, you should consult your general practitioner or where appropriate your relevant consultant before starting undertaking any diet, exercise, and supplementation, treatment or medication program. Consultations through Facetherapy NI are for the purposes of aesthetic treatments only and do not constitute a general health consultation. Statements on FacetherapyNI about products and health conditions are not intended to diagnose, treat, cure, or prevent disease. If you have a health concern of any kind, please consult with your GP or relevant consultant. Information presented by Facetheray NI is for educational purposes only and is not meant to substitute for the advice of your primary doctor or other medical professional. Facetherapy NI does not make any medical claims or warranties regarding the use of the products listed on this site or on its store. 

Website Testimonials / Before-After pictures

Testimonials and before/after photographs appearing on this site are actually received via text, email, and letter, audio or video submission or are stock photographs provided by manufacturing companies from real patients. They are individual and real life experiences of those who have used our products and/or services in some way or another. However, they are individual results, and results do vary. We do not claim that they are typical results or that all customers might achieve these results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

Pricing Policy

All prices are inclusive of treatment in your home and products where indicated. We do not compromise on quality and only use recognised, named products and equipment.

Consultations are with a qualified and trained doctor. In order to maintain our professional and ethical standards we charge a fee of £50 for initial consultation This fee, however is redeemable against any treatment, course of treatments or product sales over £120. You are not obliged to book a treatment, procedure or purchase products after this consultation.

Deposits are payable as follows at the time of booking:

  • 25% of a single treatment
  • £100 against any course of treatment
  • Prices are subject to change without notice.
  • No discount is available unless offered as part of a corporate discount or the treatment or product is on special offer.
  • Payment by cash, PayPal or debit/credit card

Cancellation Policy

If for any reason you need to cancel or rearrange your appointment you must let us know at least 48 hours before your appointment. Unfortunately, if you do not notify us within the cancellation period you will forfeit the deposit paid or a treatment cost if your are on apre-paid course .

We reserve the right to refuse / cancel treatment / appointment without prior arrangement at any time.

Refund Policy

Please note we do not offer refunds on products or treatments. If you change your mind about your purchase within 14 days, we will exchange it for another treatment or product or we will offer you a credit note. Exchange or credit for products will only be made if the products are unused or unopened.

Exception to this policy is only in circumstances of serious or long-term illness. This needs to be confirmed by a medical certificate.

Costs incurred with the return of items purchased online will be met by the purchaser.